QR Code Ordering

From Missed Orders To 27% Growth: How Foodle+ Fixed Ordering In A Jaipur Hotel With Qr Code Ordering

Discover how Foodle+ QR code ordering helped a Jaipur hotel capture more dining orders, reduce missed requests, and improve room service.

+27%

Monthly Dining Orders

98%

Orders Captured Correctly

-89%

Missed Orders Per Week

Jaipur hotel increased dining orders by 27% with Foodle+ QR code ordering

Overview

Introduction

A heritage hotel in Jaipur welcomed travelers who came to explore the city's forts, palaces, and famous food. The property had a busy restaurant, a well-known Rajasthani thali, and a capable team managing daily guest services.

The hotel already used a Property Management System (PMS) for bookings and billing, along with a POS system for restaurant operations. Both systems worked well, but guests still had to call the front desk or restaurant whenever they wanted to order food from their rooms.

During busy hours, some calls went unanswered, while other orders reached the kitchen with incorrect details. The hotel had enough dining demand, but its phone-based ordering process was making it difficult to capture every order.

Before vs after

The Problem

The main challenge was lost dining revenue caused by a manual, call-based ordering process.

Foodle+ identified a few problems in the hotel's existing ordering process:

Missed phone calls: Guests could only order by calling the restaurant or front desk. When staff were busy, some calls went unanswered, and potential orders were lost.
Incorrect order details: Staff had to listen to orders over the phone and pass them to the kitchen, which sometimes resulted in missing or incorrect information.
Room number mistakes: Room numbers could be recorded incorrectly, causing food to reach the wrong room.
Busy-hour delays: During weddings and peak hours, incoming calls increased, making it harder for staff to manage every order.
No proper order records: The hotel had no clear way to track missed orders or understand how much dining demand was going uncaptured.

As a result, guests sometimes had to call more than once, and the hotel missed orders from people who were already staying at the property.

The Solution

QR codes in guest rooms: Guests could scan a QR code, open the digital menu, and place an order from their phones.
Automatic room identification: Each order was linked to the correct room number, reducing the chances of delivery mistakes.
Direct order management: Orders reached the system without depending on staff to take phone calls or pass verbal instructions.
Kitchen order visibility: Kitchen staff could view incoming orders in one place and manage them more easily.
Order status tracking: Staff could track orders from placed to prepared and delivered.
WhatsApp notifications: The responsible staff received order details through WhatsApp, including the guest's room number.

Foodle+ introduced QR code ordering without replacing the hotel's existing PMS or restaurant POS. It added a digital ordering system that allowed guests to order directly from their rooms.

Rollout

How It Was Implemented

Week 1–2

Setup and Training

The rollout took place in three stages over three months. Foodle+ placed QR codes in guest rooms, configured the digital menu, and set up the kitchen's order management system. Staff were trained to manage incoming digital orders.

Week 3–4

Guest Adoption

Guests started scanning QR codes and ordering directly from their rooms. Orders reached the kitchen with the correct room details, reducing dependence on phone calls.

Month 2–3

Tracking and Improvement

Foodle+ helped the hotel review order accuracy and delivery times. The team used this information to improve the ordering process and understand its actual dining demand.

Outcomes

Results

+27%Monthly Dining Orders98%Orders Captured Correctly-89%Missed Orders Per Week

After introducing QR code ordering, the hotel found it easier to capture guest orders and manage them accurately. Guests could order without waiting for someone to answer the phone, while kitchen staff received clear order details.

The reported figures showed improvements across dining orders, order accuracy, and missed requests.

The hotel increased its monthly dining orders by 27% without relying on additional guests or a bigger kitchen team. By making ordering easier and reducing missed requests, it was able to capture more of the demand already coming from its in-house guests.

Performance data

Data Snapshot

+27%

Monthly Dining Orders

Before: 1,850After 3 Months: 2,350

+18%

Orders Captured Correctly

Before: 80%After 3 Months: 98%

-89%

Missed Orders Per Week

Before: 35After 3 Months: 4

Conclusion

The Jaipur hotel already had a good restaurant, a capable team, and systems for managing bookings and billing. What it needed was a simpler way for guests to place dining orders from their rooms.

Foodle+ made that possible with QR code ordering, automatic room identification, and digital order tracking. Guests could order in a few taps, and the kitchen received their requests directly. This helped the hotel reduce missed orders, improve accuracy, and increase monthly dining orders by 27%.